Interview Questions
How service is Provided
At EPS even seniors with quite significant care needs can usually remain at home – providing the care is supervised by experienced and knowledgeable healthcare professionals.
EPS can provide the following at home: short term senior care – after a medical procedure for example, ongoing, long-term senior care, and palliative senior care (often working with the Palliative Care Outreach Team).
All care is case managed and supervised by the Director of care.
Your situation is unique. When you call, we will want to understand the challenges you are facing so that we can be of help.
Below are the steps we take when arranging care for seniors in private homes, condominiums and apartments.
Step 1
During the initial phone inquiry we’ll ask certain pertinent questions such as :
The client's age, recent health issues, mobility, medications, where they’re located and if they live in a condo, bungalow or multi story house (which can impact their mobility etc.)?
What has brought you to the point where you think care is needed ?
Has there been recent physical change such as a rapid loss of weight, a fall(s), surgery, a sudden change in cognitive status etc.?
What your key concerns are and what would you like the outcome to be.?
If the senior requiring care is “on board” and prepared to accept care? If the senior requiring care is competent.
How soon you want to have care in place.
Most often a Director of care will be available to talk with when you call. She will review the notes taken when you first called, and call you to follow up within one hour.
Step 2
Assessment by D.O.C.:
If you and the D.O.C. (see above) agree that it would be helpful to go the next step, This assessment allows the D.OC. to meet with the senior requiring care and assess their condition .
The assessment also provides an opportunity for you and the client, or anyone else involved in care decisions, to ask additional questions.
All assessments are conducted by a director of care.
Step 3
Care plan –
The plan will include identifying desired outcomes and the responsibilities of the caregivers.
The Nurse will propose a schedule for care, including duration and frequency of shifts.
A Registered Nurse will be assigned to case manage all care.
Case Manager will liaise with the client’s Doctor(s), Pharmacist and other healthcare professionals, coordinate the care we provide, and advocate for our client.
Step 4
The Care Agreement:
You will be asked to sign a care agreement that, in essence, says that you are hiring us to provide care and have agreed to our rate.
You are not locked into a set number of weeks or number of hours per week (minimum shift is 3 hours).
Invoices can be paid by cheque or electronically through any of the major banks.
Step 5
The care at home Begins:
With the agreement signed, a Case Manager will identify caregivers with the appropriate skill set, personality and availability, schedule staff and implement the plan of care.